Question 1

What is LX Mobility Holding Inc.?

Accepted Answer

LX Mobility Holding Inc. is a technology and logistics holding company that owns and operates a portfolio of mobility platforms. Our flagship brand, LogiX, is a marketplace that connects customers, drivers, fleets and international shipping vendors across Canada, the United States, the United Kingdom and Nigeria.

Question 2

What is LogiX?

Accepted Answer

LogiX is a logistics marketplace platform that lets individuals and businesses post shipments, browse a load board, book verified drivers and movers, and access international shipping   all from one app. It connects every player in the supply chain under one digital roof.

Question 3

Where does LX Mobility operate?

Accepted Answer

We operate four regional brands   LogiX Canada, LogiX United (USA), LogiX UK and LogiX NG (Nigeria)   and connect to 65+ countries through our international shipping partners.

Question 4

How is LX Mobility different from a traditional courier?

Accepted Answer

We are a technology platform, not a single fleet. We unify fragmented operators under one marketplace, giving customers real choice and giving drivers fair, transparent earnings. Every shipment is verified, tracked in real time and protected by escrow and PIN-based delivery confirmation.

Question 5

What booking modes are available?

Accepted Answer

Three modes across all regions: (1) Instant Booking   see a live quote and book an available driver. (2) Bidding   post your shipment and let drivers compete. (3) Negotiate   name your price and let drivers accept or counter-offer.

Question 6

How is delivery confirmed?

Accepted Answer

Each shipment generates a unique 4-digit Delivery PIN. Only the shipper and receiver know it. The driver must enter the PIN at drop-off to release payment   no PIN, no payment, no shortcuts.

Question 7

Can I track my shipment in real time?

Accepted Answer

Yes. Every shipment is tracked with live GPS. You receive push notifications at each stage: driver assigned, pickup confirmed, in transit, arrived and delivered.

Question 8

What types of vehicles are available?

Accepted Answer

From bicycles and scooters for light parcels, to vans, pickup trucks, delivery trucks, semi-trucks, flatbed trailers and large moving trucks for full freight   all compliant with regional licensing requirements.

Question 9

How is pricing calculated?

Accepted Answer

Pricing is region-based and adjusts for distance, weight, vehicle type, traffic and (where applicable) tolls or congestion charges. The full breakdown   including any insurance and platform fees   is shown before you book.

Question 10

What payment methods are accepted?

Accepted Answer

Card payments via Stripe in every region, plus local options: Interac e-Transfer in Canada, Zelle and Venmo in the US, bank transfer in the UK, and Paystack/bank transfer in Nigeria. Wallet credits and loyalty points are also accepted.

Question 11

Are payments secure?

Accepted Answer

Yes. Funds are held in escrow until delivery is confirmed via PIN. The driver is only paid after the receiver verifies delivery, protecting both shipper and operator.

Question 12

Is VAT or sales tax included?

Accepted Answer

In the UK, all quoted prices include VAT and a full breakdown is provided on your invoice. In other regions, applicable taxes are itemised at checkout.

Question 13

How are drivers verified?

Accepted Answer

Every driver completes KYC including government-issued ID, phone OTP, profile photo and (where applicable) commercial documentation such as DOT/MC numbers in the US, V5C and MOT in the UK, NIN/BVN in Nigeria, and insurance certificates everywhere.

Question 14

What insurance options are available?

Accepted Answer

Four tiers   None, Basic, Standard and Premium   priced in local currency. Higher tiers cover more valuable goods and are backed by region-licensed insurance providers.

Question 15

How is my personal data protected?

Accepted Answer

Your data is protected under regional privacy laws   PIPEDA in Canada, applicable US privacy laws, UK GDPR in the United Kingdom, and equivalent protections in Nigeria. We use masked calling, encrypted storage and strict access controls.

Question 16

Which countries do you ship to?

Accepted Answer

We connect to 65+ African and Caribbean countries via Air and Sea cargo through verified logistics partners   including Nigeria, Ghana, Kenya, South Africa, Jamaica, Trinidad & Tobago and many more   bidirectional with Canada, the US and the UK.

Question 17

How does international shipping pricing work?

Accepted Answer

Air Cargo uses weight-based pricing (typical minimum 10kg). Sea Cargo uses unit-based pricing. You can compare multiple verified providers before booking, with all pricing shown in your local currency.

Question 18

How does escrow work for international shipments?

Accepted Answer

Payments are held in escrow: 50% released at pickup and 50% at delivery confirmation, protecting both parties throughout the cross-border journey.

Question 19

How do I become a driver?

Accepted Answer

Register in your regional app, upload the required documents (driver's licence, vehicle registration, insurance and a selfie for identity verification) and complete onboarding. Bicycle couriers only need ID and a profile photo.

Question 20

Is there a new driver bonus?

Accepted Answer

Yes. New drivers can earn a welcome bonus   for example C$150 in Canada, US$150 in the US, £120 in the UK and ₦5,000 in Nigeria   by completing a set number of deliveries within their first 30 days.

Question 21

How and when do drivers get paid?

Accepted Answer

Earnings are credited to your driver wallet immediately after each successful delivery. Withdraw to your local bank account anytime   Faster Payments in the UK typically arrive same day.

Question 22

What business features are available?

Accepted Answer

Bulk CSV upload, recurring shipment scheduling, multi-stop deliveries, API integration with platforms like Shopify and WooCommerce, credit terms (Net 30/60), tiered volume discounts and consolidated invoicing.

Question 23

Can I get a tax invoice?

Accepted Answer

Yes. All business accounts receive detailed invoices   including a full VAT breakdown in the UK   downloadable as PDFs from your business dashboard.

Question 24

How do I list my logistics company?

Accepted Answer

Register as a business, complete verification and your company will appear in the public Logistics Company Directory with your service areas, fleet info and contact details.

Question 25

What is Shop & Ship?

Accepted Answer

Shop & Ship lets you buy items from 50+ international stores   Amazon, eBay, Walmart, Nike, Apple, Adidas, Samsung, Zara, IKEA, Target, AliExpress, Best Buy, SHEIN, H&M and more   and have them shipped to your doorstep through our verified logistics partners.

Question 26

What is Buy-For-Me?

Accepted Answer

Buy-For-Me is a concierge service: provide a product link from any online store and LogiX handles the shopping, payment and shipping for a small platform service fee shown before you confirm.

Question 27

What is Traveler Delivery?

Accepted Answer

A peer-to-peer shipping marketplace where verified travelers carry packages along their existing route. Every transaction is backed by KYC verification, escrow payment, live GPS tracking and PIN-verified delivery   making it as secure as a traditional courier, often faster and cheaper.

Question 28

How do I partner with LX Mobility?

Accepted Answer

We work with fleet operators, logistics companies, e-commerce platforms and international shipping vendors. Reach out via our Contact page and our partnerships team will be in touch.

Question 29

Are you raising capital?

Accepted Answer

LX Mobility regularly engages with strategic investors and partners aligned with our cross-border mobility thesis. Please use the Investor Contact form on our Contact page for confidential discussions.

Question 30

Where can I learn more about your group structure?

Accepted Answer

Visit the Regions page for a full overview of our four operating brands and the markets they serve, or the About page for our mission, vision and milestones.

Question 31

What is LogiX Expenses?

Accepted Answer

LogiX Expenses is a smart expense management platform built for logistics operators, drivers, and businesses. It lets you track fuel costs, maintenance, tolls, and operational spending in real time with automated reports and receipt capture.

Question 32

Who can use LogiX Expenses?

Accepted Answer

Anyone managing business expenses   from independent drivers tracking fuel and tolls, to fleet operators monitoring maintenance budgets, to businesses needing consolidated expense reports across teams.

Question 33

What features does LogiX Expenses offer?

Accepted Answer

Key features include receipt capture via photo, real-time expense tracking, automated expense reports, multi-currency support, and category-based spending insights.

Question 34

How do I access LogiX Expenses?

Accepted Answer

Visit webapp-haven-launchpad.lovable.app to sign up and start managing your expenses immediately. No installation required   it works directly in your browser.

Everything you need to know about LX Mobility & LogiX.

About LX Mobility & LogiX

Booking & Delivery

Pricing & Payments

Safety, Compliance & Insurance

International Shipping

For Drivers & Operators

For Businesses

Shop & Ship and Traveler Delivery

Investors & Partnerships

LogiX Expenses

Talk to our team.