Privacy Policy

When you send an inquiry, we store your name, email, optional organization and phone, subject and message privately and notify our team by email. A hashed network identifier supports spam prevention; we do not store the raw network address in the inquiry record. These details are used to respond, handle follow-up and retain appropriate business records. Cookie preferences are explained in our cookie policy.

• Account data: name, email, phone, address, role (shipper, driver, vendor, business).
• Operational data: shipments, pickups, deliveries, GPS location (drivers and active deliveries), device identifiers, app diagnostics.
• Verification data: driver licence, vehicle registration, insurance, and background-check results provided by applicable verification processes.
• Payment data: processed by regulated payment providers; we store only tokenized references, never full card numbers.

• Operate the platform, match shipments with drivers, and complete deliveries.
• Verify identity and prevent fraud, abuse, or unsafe conduct.
• Provide customer support and process payments.
• Improve product performance, safety, and reliability.
• Comply with legal, tax, and regulatory obligations in each region.

We share information with: (a) the counterparty to your shipment (e.g., a driver sees pickup/dropoff); (b) verification, mapping, payment, and infrastructure providers under contract; and (c) authorities when required by law. We do not sell personal information.

We operate across multiple regions. Where personal information is transferred outside your country, we use safeguards appropriate to the service and applicable law. Contact us for information about the providers and safeguards relevant to your request.

We retain personal information for as long as your account is active and for additional periods required by tax, accounting, dispute, or regulatory rules.

Depending on your region (PIPEDA in Canada, applicable US privacy laws, Nigeria NDPA), you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to lodge a complaint with your local regulator. Submit requests to info@lxmobility.com.

We use encryption in transit, role-based access controls, and cloud infrastructure. No system is perfectly secure; please use a strong, unique password.

The platform is not directed to children under 18 and we do not knowingly collect their data.

We will post updates to this Policy on this page with a new "Last updated" date.

Privacy questions? Email info@lxmobility.com or visit our contact page.